Delivery & Returns
Please get in touch before returning an order, then we can have a chin wag about how best to sort things out.
Customers have 14 days from the day they receive their parcel to return it back to us. To be refundable, all products must be completely unworn and unwashed, and must be returned in their original condition.
Please also remember to clearly mark the returning parcel with the word RETURN. In fact, please do so liberally, so that the postal service or UK customs don’t get their pesky mitts on it.
It is recommended that all returns are sent by recorded delivery: customers are liable for the loss of returned garments in transit, sorry.
Garments returned in any condition other than the original, particularly when worn by the customer, will not be taken back. No buying a shirt, liberally applying fragrance, wearing it for a night out, spilling curry down it and then sending it back. That’s just not cricket.
For obvious hygiene reasons we cannot refund socks or underwear for any reason other than a manufacturing fault… because you know… ewww.
If all of the above conditions are fulfilled, a full refund will be issued to the customer to the account used for purchase within ten working days of the item(s) being returned. This refund will exclude the costs of returning the garments, which shall be borne by the customer.
Samples & Sale Items
As stated on the product page of each item, products bought from the Sale or sample sale are non-returnable or refundable. All sales are final, any defects or manufacturing issues are detailed on the product page. The sample shop is located here and refreshed every few weeks. Items with (SAMPLE) next to the product name indicate that they are part of the sample sale and therefore not refundable or available for exchange.
All items purchased from the main site using the promotional STEPPED code or already discounted items are available for exchange or store credit only.
All packaging is made from recycled and renewable resources, for further information on our packaging and recycling policy feel free to send us an email for a chat. All orders are packed by us, sent via our local Post Office and processed by our long-time friend Shafiq. You can read all about our relationship with our Post Office and why we don’t use a central, automated postage system here.
If you are local to Accrington, you can pop into the post office in Accrington to pick up your parcel. Please wait for a dispatch confirmation before hopping to the Post Office. The address and phone number are below and should you need anything drop us an email or give Shafiq a call.
The Post Office. 175 Ave Parade, Accrington BB5 6QA. Tel. 01254 234025. Open Monday to Friday 8AM – 7PM. Saturday 9AM – 5PM. Sundays and bank holidays – Closed.
All orders orders are sent by Royal Mail, Hermes or DHL.
INTERNATIONAL SHIPPING, BREXIT, IMPORT DUTY AND VAT
Let’s start with some good news, all prices will now be minus UK VAT for any orders outside of the UK, which is nice. We have a feature called ‘Keep in Mabel’s kennel’ what this means is that we will save your items for as long as you want us to and not ship them to you. When you do want your TRiCKETT goods, pay the shipping charge once and we will get them sent out to you. This saves on paying postage multiple times and DHL’s customs handling charge.
Now for the less good news, now that the UK has left the single market all orders to the EU will be subject to VAT plus a handling fee at the point of entry. This is handled exclusively by the local customs authority and is a clearance charge paid to them. We are not responsible for any additional VAT, customs or handling charges that are borne by importing the goods into the delivery country. These will be paid for by the customer. All countries outside of the EU, the same rules apply and any duties, taxes or handling charges are solely the responsibility of the customer.
I know this sounds dead official, but it is just to make it clear.
*UPDATE 01/01/2022 We will no longer be shipping to the EU until further notice*
When placing their order, customers will be informed about the availability of the products they wish to purchase. For any enquiries regarding the availability of anything else for that matter, customers may email email@example.com.
In circumstances when items are unavailable after they have been ordered, the customer shall by informed by email as soon as possible.
Photographs of products are as accurate — shape, detail, and colour-wise — as possible. Of course, screen colours and resolutions vary, and as such, photographs are of no contractual value. Customers are therefore advised to closely read the descriptions of the product, and, if they have any doubts about anything, to send an email to the above.
Pricing and descriptions may be changed at any point without prior notice being given.
Payment can be made with a credit or debit card, or with a PayPal account.
Payments are securely processed by PayPal. TRiCKETT does not hold any credit card information; we take only customer name, email address, and delivery address. This helps with monitoring, and keeping customers updated about, the progress of orders.
VAT Number: GB 200 9393 33