Delivery & Returns



Returns

Please get in touch before returning an order, then we can have a chin wag about how best to sort things out.

Customers have 30 days from the day they receive their parcel to return it back to us. To be refundable, all products must be completely unworn and unwashed, and must be returned in their original condition.

Please also remember to clearly mark the returning parcel with the word RETURN. In fact, please do so liberally, so that the postal service or UK customs don’t get their pesky mitts on it.

It is recommended that all returns are sent by recorded delivery: customers are liable for the loss of returned garments in transit, sorry.

Garments returned in any condition other than the original, particularly when worn by the customer, will not be taken back. No buying a shirt, liberally applying fragrance, wearing it for a night out, spilling curry down it and then sending it back. That’s just not cricket.

If all of the above conditions are fulfilled, a full refund will be issued to the customer to the account used for purchase within five days of garments being returned. This refund will exclude the costs of returning the garments, which shall be borne by the customer.

Samples & Sale Shop

As stated on the product page of each item, products bought from the sample sale are non-returnable or refundable. All sales are final, any defects or manufacturing issues are detailed on the product page. The sample shop is located here and refreshed every few weeks. Items with (SAMPLE) next to the product name indicate that they are part of the sample sale and therefore not refundable or available for exchange.

Postage

We are currently posting items once a day at 1PM. There are still some pretty severe delays in Royal Mail’s system and we ask that you wait until to 21 days from notification of posting before getting in touch as that is how long some items are taking to be delivered. For more information on delivery times during this period, head over to this post on Instagram.

TRiCKETT ships worldwide. All packaging is made from recycled and renewable resources, for further information on our packaging and recycling policy feel free to send us an email for a chat.

Shipping is completely free domestically (we are in the UK) when spending over £50, with orders under £50 being calculated at check out. Lindsay, the accountant, would shout at us if we didn’t do this.

If you are local to Accrington, you can pop into the post office in Accrington to pick up your parcel. Please wait for a dispatch confirmation before hopping to the Post Office. The address and phone number are below and should you need anything drop us an email or give Shafiq a call.

The Post Office. 175 Ave Parade, Accrington BB5 6QA. Tel. 01254 234025. Open Monday to Friday 8AM – 7PM. Saturday 9AM – 5PM. Sundays and bank holidays – Closed.

If you are an international customer and we don’t have a delivery option available to you, you can happily arrange for your own courier or delivery service.

All orders orders are sent by Royal Mail, Hermes or DHL.

Inventory

When placing their order, customers will be informed about the availability of the products they wish to purchase. For any enquiries regarding the availability of anything else for that matter, customers may email ey.up@trickett-england.co.uk.

In circumstances when items are unavailable after they have been ordered, the customer shall by informed by email as soon as possible.

Photographs of products are as accurate — shape, detail, and colour-wise — as possible. Of course, screen colours and resolutions vary, and as such, photographs are of no contractual value. Customers are therefore advised to closely read the descriptions of the product, and, if they have any doubts about anything, to send an email to the above.

Pricing and descriptions may be changed at any point without prior notice being given.

Security

Payment can be made with a credit or debit card, or with a PayPal account.

Payments are securely processed by PayPal. TRiCKETT does not hold any credit card information; we take only customer name, email address, and delivery address. This helps with monitoring, and keeping customers updated about, the progress of orders.

Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties. If changes are made to the privacy policy, they will be immediately posted above.

VAT Number: GB 200 9393 33

Postage

Free for over £50 within the United Kingdom.

Small Items (UK) – £2.00

Large Items (UK)- £3.50

Small Items (International) – £8.50

Large Items (International)- £12.00