Athletic Basics from the UK, USA & Canada

Returns

Please get in touch before returning an order, then we can have a chin wag about how best to sort things out.

Customers have 30 days from the day they receive their parcel to return it back to us. To be refundable, all products must be completely unworn and unwashed, and must be returned in their original condition.

Please also remember to clearly mark the returning parcel with the word RETURN. In fact, please do so liberally, so that the postal service or UK customs don’t get their pesky mitts on it.

It is recommended that all returns are sent by recorded delivery: customers are liable for the loss of returned garments in transit, sorry.

Garments returned in any condition other than the original, particularly when worn by the customer, will not be taken back. No buying a shirt, liberally applying fragrance, wearing it for a night out, spilling curry down it and then sending it back. That’s just not cricket.

If all of the above conditions are fulfilled, a full refund will be issued to the customer to the account used for purchase within five days of garments being returned. This refund will exclude the costs of returning the garments, which shall be borne by the customer.

Postage

TRiCKETT ships worldwide.

Shipping is completely free when spending over £40 and is as cheap as we can make it, when spending under that amount, without the accountant shouting at us.

UK & International orders are sent by Royal Mail and UPS.

Inventory

When placing their order, customers will be informed about the availability of the products they wish to purchase. For any enquiries regarding the availability of anything else for that matter, customers may email ey.up@trickett-england.co.uk.

In circumstances when items are unavailable after they have been ordered, the customer shall by informed by email as soon as possible.

Photographs of products are as accurate — shape, detail, and colour-wise — as possible. Of course, screen colours and resolutions vary, and as such, photographs are of no contractual value. Customers are therefore advised to closely read the descriptions of the product, and, if they have any doubts about anything, to send an email to the above.

Pricing and descriptions may be changed at any point without prior notice being given.

Security

Payment can be made with a credit or debit card, or with a PayPal account.

Payments are securely processed by PayPal. TRiCKETT does not hold any credit card information; we take only customer name, email address, and delivery address. This helps with monitoring, and keeping customers updated about, the progress of orders.

Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties. If changes are made to the privacy policy, they will be immediately posted above.

VAT Number: GB 200 9393 33